Algorithms Class Final Project (alg-project3 on Github)
C
Second most used language during college
Program Structure Class Project (address-book on Github)
Jest
Dance Archive
SQL
College course - Data Storage and Retrieval
MongoDB
Dance Archive
Perforce
Comcast Technology Solutions
Applications/Tools
Hover over skills to see relevant experience
Strong
Developer Tools
All frontend development and debugging
Vix Technology
Comcast Technology Solutions
REST Client (Restlet, Postman)
Dance Archive
Device Management App
VS Code
Text Editor/IDE of choice
Gmail API
Email Metrics App
Google Suite
Vix Technology
Personal Use
Microsoft Suite
Vix Technology
Comcast Technology Solutions
Proficent
Pycharm
Email Metrics App
Sublime Text
Comcast Technology Solutions
Wordpress
Free Rhythms (previously owned personal business)
Personal Blog
HTTP Proxies (Charles, Fiddler)
Comcast Technology Solutions
Familiar
Heroku
Giphy Story
Health Tracker
Wireshark
College Networking Classes
Power BI
DART Daily Transaction Report
Splunk
Comcast Technology Solutions
Other Technical Knowledge
Hover over skills to see relevant experience
Strong
REST API
Giphy Story
Dance Archive
Device Management App
Email Metrics App
Service Oriented Architecture (SOA)
Comcast Technology Solutions
Service Level Agreements (SLA)
Vix Technology
Comcast Technology Solutions
Root Cause Analysis
Vix Technology
Comcast Technology Solutions
Escalation and Outage Procedures
Vix Technology
Comcast Technology Solutions
Change Management Process
Vix Technology
Comcast Technology Solutions
Confluence
Vix Technology
Comcast Technology Solutions
Jira
Vix Technology
Comcast Technology Solutions
Log Reading/Monitoring
Comcast Technology Solutions
Proficent
Agile Methodology
Comcast Technology Solutions
Kanban
Comcast Technology Solutions
Network Troubleshooting
Vix Technology
Comcast Technology Solutions
Computer Hardware
UBreakIFix
Familiar
iOS and Android Usage
UBreakIFix
Comcast Technology Solutions
Relevant Work History
Vix Technology (Nov 2018 - Aug 2019)
Service Desk Analyst
Creating and owning tickets to investigate incidents received by customers
Tracking in field equipment for ORCA and DART
Researching user requirements and develop solutions for custom internal apps to automate routine tasks and reports resulting in saved time, process refinement, and less human errors
UBreakIFix (May 2018 - Aug 2018)
Cell phone Repair Technician
Mobile device hardware and software troubleshooting and repair
Computer hardware and software troubleshooting and repair
Repair ticket triage and management
Customer service over the phone and at the front desk
Computer Know It Alls (Jan 2018 - Apr 2018)
IT Technician and Computer Specialist
Providing IT services to businesses and individuals
Private tech tutoring
Providing written tutorials
Comcast Technology Solutions (Sep 2015 - Aug 2017)
Product Support Engineer
Specialized troubleshooting for PDK and ADK services (Player Dev Kit)
Media encoding, storage, and delivery troubleshooting
Attend scrums, retros, and grooming sessions to represent customer escalations
Front end troubleshooting and automated scripting in JS, HTML, and CSS resulting in hours of saved time